Troubleshooting center
Search common backup, recovery, and installation issues. This is general educational guidance, not official product support.
13 topics found
Backup not starting
Check that the backup client is running, that you are signed in, and that the destination or account has any required permissions.
Backup failed
Review the backup client's status or logs for the specific error, and confirm your internet connection is stable.
Restore problems
Confirm you are selecting the correct file version and that the destination for restored files has enough space.
Installation problems
Make sure your system meets the minimum requirements and that any conflicting security software is temporarily checked.
Update problems
Check your internet connection and confirm the application has permission to download and apply updates.
Account questions
Account-related issues typically involve sign-in, email verification, or profile settings within the product itself.
Subscription questions
Subscription details, such as renewal dates and plan status, are usually visible within your account area.
Slow uploads
The first backup can take a long time depending on how much data you have and your upload speed; later backups are typically faster.
Excluded files or folders
Some file types or folders may be excluded from backup by default; check the client's exclusion settings.
Windows questions
Windows-specific backup questions often involve permissions, background services, or disk configuration.
Mac questions
Mac-specific backup questions often involve system permissions or external drive formatting.
B2 Cloud Storage connection issues
Connection issues with object storage often relate to API credentials, bucket permissions, or network configuration.
Recovery problems
If a recovery does not complete, check available disk space, backup integrity, and whether the process was interrupted.
No matching topics. Try a different search term, or send an inquiry.
Still stuck?
Send a general inquiry through our contact form.