Backblaze License or Subscription Not Recognized
Diagnose subscription association issues.
Before you begin
Check whether you are using Backblaze Computer Backup or Backblaze B2 Cloud Storage. The two products have different setup, billing, and recovery procedures. Confirm your operating system, software version, and the exact error before changing settings.
Steps to follow
- Verify the account email used at purchase.
- Check the subscription renewal and payment status.
- Compare the registered computer with the device being backed up.
- Contact the official billing team if the subscription remains missing.
How to confirm the fix
Repeat the affected task using a safe test. For Computer Backup, check that new files are being backed up and that an appropriate restore point is available. For B2, test a limited upload or download using the intended scoped credentials. A successful status message is not a substitute for a tested restore.
If the issue continues
Record the exact error, time, product, client version, and relevant non-sensitive logs. Consult the official Backblaze Help Center for current instructions. Do not remove the only backup copy, weaken access controls, or disable retention rules just to dismiss a warning.